Baseline cost
Measure current labor time, cycle time, error rate and rework before automation.
AI ROI is easier to defend when the baseline is measured before deployment and the post-launch metrics map directly to business outcomes.
Measure current labor time, cycle time, error rate and rework before automation.
Track the share of eligible work completed automatically versus escalated for review.
Measure error rates, correction rates, customer outcomes and policy compliance rather than only speed.
Convert reduced manual touches into time saved without assuming every saved minute becomes cash savings.
Where relevant, measure conversion, retention, response time or throughput using controlled before/after comparisons.
Include model usage, infrastructure, integration maintenance, monitoring and human review in the total cost.
Compare measurable business value created or cost avoided against the full ongoing cost of the automation, including review and maintenance.
Long enough to observe a representative workload and exceptions; the right duration depends on workflow frequency and seasonality.
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